These terms and conditions apply to the use of this website at www.theartbase.co.uk
(the “Website”). By accessing this website and/or placing
an order, you agree to be bound by these terms and conditions.
this Website indicates that you accept these terms regardless of
whether or not you choose to register with us or order from us.
If you do not accept these terms, do not use this website.
You are deemed to place an order with us by ordering via our online
checkout process. We will send you an order acknowledgement by email,
detailing the products you have ordered.
Our acceptance of an order takes place when we despatch the order.
When we despatch the order the purchase contract will be made even
if your payment has been processed immediately, unless we have notified
you that we do not accept your order or you have cancelled your
We may refuse to accept an order:
(a) Where goods are not available
(b) Where we cannot obtain authorisation for your payment
(c) If there has been a pricing or product description error
(d) If you do not meet any eligibility criteria set out in our terms
(e) If the order is to be delivered outside of the United Kingdom.
(f) If the order for personalised products contains reference to
any programme judge, host, artist or any matter or person identified
by the Licensor Fremantle Media Limited connected with The X Factor
and The Apprentice at its absolute discretion.
(g) If your order for personalised products contains content which
is threatening, defamatory, obscene, indecent, seditious, offensive,
pornographic, abusive, liable to incite racial hatred, discriminatory,
menacing, scandalous, inflammatory, blasphemous, in breach of confidence,
in breach of privacy or which may cause annoyance or inconvenience.
(h) If we believe your order is for commercial or other non-domestic
We charge separately for packing, carriage and insurance and other
relevant charges, which will be indicated when placing an order.
most items, you have the legal right to cancel your order within
7 working days of receiving the goods. However, this does not apply
to certain items which we have made, personalised or customised
specifically for you.
Order cancellations must be made in writing, quoting your order
number, within 7 working days beginning the day after the day on
which the item is delivered.
If you wish to cancel your order you can notify us by email to firstname.lastname@example.org
or by telephone (01292 474977) before we have dispatched the goods
to you or where goods have already been dispatched to you, the goods
must be returned to us in accordance with the 'Returns and exchange'
Please note: In order to provide a fast service some products are
immediately sent for production. Please check your order on screen
and the confirmation email carefully as we cannot refund products
which have been mis-spelt.
We reserve the right to cancel your order at any time and issue
a full refund.
The provisions of this clause do not affect your statutory rights.
you are not completely satisfied with the goods, simply return them
to us at any time within 14 working days of receipt. If goods are
returned within 7 working days of receipt we will issue a full refund
including postage and packaging, or an exchange. After 7 working
days we will refund the cost of the order minus the postage and
packaging charge paid. The costs of returning goods to us shall
be borne by you.
The item is your responsibility until it reaches us. For your own
protection, we recommend that you send the parcel back to using
a delivery service that insures you for the value of the goods as
we cannot be held responsible for items damaged or lost in the post.
Your rights to return the goods to us will not apply
in the following circumstances:
Any products that we have made, personalised or customised specifically
- Where, in our opinion, you have not taken reasonable care of goods
whilst in your possession and have not been returned with the original
- If you have made a spelling mistake on your order and it has been
sent for production.
If you return an item because of an error on our part, or because
it is defective, we will happily refund the full value of the item
and your costs in returning it to us. The item(s) must be returned
in the condition in which you received it within 30 days of delivery.
By the very individual nature of personalised products, they cannot
be re-sold, and therefore we cannot accept returns if you have a
change of mind.
We regret that postage and packing costs for unwanted items cannot
be refunded after 7 working days from when the order was delivered.
• You have a duty to return the item to us and the cost of
doing so is your responsibility, except if the item is faulty or
does not comply with the contract.
• The parcel can take up to 7 working days to be returned
to our Workshop, unless sent via special delivery.
This returns policy does not affect your statutory rights.
The address for returns is:
The Art Base
16 Crandleyhill Road
I received the wrong item
If the item you received is not what you originally ordered, please
contact email@example.com quoting your order number, your
name and address, details of the product and the reason for return,
and whether you require a refund or a replacement. We will then
advise on how to proceed with the return.
If the item you received is faulty, please contact firstname.lastname@example.org
quoting your order number, your name and address, details of the
product and the reason for return, and whether you require a refund
or a replacement. We will then advise on how to proceed with the
return. If the item is faulty, please return it to us within 30
days of receipt. Refunds cannot be given if the fault is as a result
The colour of the product you receive may not match the colour as
displayed by our website on your computer monitor. Please be aware
that if colour is important to you, your order is placed at your
When trying on items of clothing, please ensure that you are not
wearing perfume / aftershave or a deodorant which may leave a scent
or marks on the item. We will be unable to accept the return of
any item where there is evidence that these instructions have not
been followed. The item should be returned with its original packaging.
In using the Photo Upload facility on the website, you agree not
to upload or print any images that will cause distress or offence
to any person. It is your responsibility to ensure that express
permission for any images you use has been granted by the owner
of any image. The Art Base reserves the right to refuse to process
any order that may cause offence or distress to others – in
such a case we will refund any payment made. The Art Base will not
be responsible for any copyright infringement by the customer.
may retrieve and display the content of the Website on a computer
screen, store such content in electronic form on disk (but not any
server or other storage device connected to a network) or print
one copy of such content for your own personal, non- commercial
use, provided you keep intact all and any copyright and proprietary
notices. You may not otherwise reproduce, modify, copy or distribute
or use for commercial purposes any of the materials or content on
the Website without written permission from us.
Unless otherwise stated, the copyright and other intellectual property
rights in all material on this Website (including without limitation
photographs and graphical images) are owned by us or our licensors.
For the purposes of these terms and conditions, any use of extracts
from this Website other than in accordance with the clause above
for any purpose is prohibited. If you breach any of the terms in
these terms and conditions, your permission to use this Website
automatically terminates and you must immediately destroy any downloaded
or printed extracts from this Website.
No part of this Website may be reproduced or stored in any other
website or included in any public or private electronic retrieval
system or service without our prior written permission.
Any rights not expressly granted in these terms are reserved.
we endeavour to ensure that this Website is normally available 24
hours a day, we will not be liable if for any reason this Website
is unavailable at any time or for any period.
Access to this Website may be suspended temporarily and without
notice in the case of system failure, maintenance or repair or for
reasons beyond our control.
Material and Conduct
material you transmit or post to this Website will be considered
non-confidential and non-proprietary. We will have no obligations
with respect to such material. We and our nominees will be free
to copy, disclose, distribute, incorporate and otherwise use such
material and all data, images, sounds, text and other things embodied
therein for any and all commercial or non-commercial purposes.
You are prohibited from posting or transmitting to or from this
Website any material:
(a) - that is threatening, defamatory, obscene, indecent, seditious,
offensive, pornographic, abusive, liable to incite racial hatred,
discriminatory, menacing, scandalous, inflammatory, blasphemous,
in breach of confidence, in breach of privacy or which may cause
annoyance or inconvenience
(b) - for which you have not obtained all necessary licences and/or
(c) - which constitutes or encourages conduct that would be considered
a criminal offence, give rise to civil liability, or otherwise be
contrary to the law of or infringe the rights of any third party,
in the UK or any other country in the world or
(d) - which is technically harmful (including, without limitation,
computer viruses, logic bombs, Trojan horses, worms, harmful components,
corrupted data or other malicious software or harmful data).
You may not misuse the Website (including, without limitation, by
We will fully co-operate with any law enforcement authorities or
court order requesting or directing us to disclose the identity
or locate anyone posting any material in breach of the clauses of
we endeavour to ensure that the information on this Website is correct,
we do not warrant the accuracy and completeness of the material
on this Website. We may make changes to the material on this Website,
or to the products and prices described in it, at any time without
notice. The material on this Website may be out of date, and we
make no commitment to update such material.
The material on this Website is provided “as is” without
any conditions, warranties or other terms of any kind. Accordingly,
to the maximum extent permitted by law, we provide you with this
Website on the basis that we exclude all representations, warranties,
conditions and other terms (including, without limitation, the conditions
implied by law of satisfactory quality, fitness for purpose and
the use of reasonable care and skill) which but for these terms
and conditions might have effect in relation to this Website.
any other party (whether or not involved in creating, producing,
maintaining or delivering this Website), and any of our group companies
and the officers, directors, employees, shareholders or agents of
any of them, exclude all liability and responsibility for any amount
or kind of loss or damage that may result to you or a third party
(including without limitation, any direct, indirect, punitive or
consequential loss or damages, or any loss of income, profits, goodwill,
data, contracts, use of money, or loss or damages arising from or
connected in any way to business interruption, and whether in tort
(including without limitation negligence), contract or otherwise)
in connection with this Website in any way or in connection with
the use, inability to use or the results of use of this Website,
any websites linked to this Website or the material on such websites,
including but not limited to loss or damage due to viruses that
may infect your computer equipment, software, data or other property
on account of your access to, use of, or browsing this Website or
your downloading of any material from this Website or any websites
linked to this Website.
Nothing in these terms and conditions shall exclude or limit our
liability for (i) death or personal injury caused by negligence
(as such term is defined by the Unfair Contract Terms Act 1977)
(ii) fraud (iii) misrepresentation as to a fundamental matter or
(iv) any liability which cannot be excluded or limited under applicable
If your use of material on this Website results in the need for
servicing, repair or correction of equipment, software or data,
you assume all costs thereof.
You agree to indemnify us fully, defend and hold us, and our officers,
directors, employees and agents, harmless from and against all claims,
liability, damages, losses, costs (including reasonable legal fees)
arising out of any breach of the terms and conditions by you, or
your use of this Website, or the use by any other person using your
Law and Jurisdiction
terms and conditions shall be governed by and construed in accordance
with Scottish law. Disputes arising in connection with these terms
and conditions shall be subject to the non-exclusive jurisdiction
of the Scottish courts. It is prohibited to access the Website from
territories where its contents are illegal or unlawful. If you access
this Website from locations outside the United Kingdom and Eire,
you do so at your own risk and you are responsible for compliance
with local laws.
21st May 2011