will deliver the Products ordered by you to the address which you
give for delivery when you make your order. If any of the details
you have given us in your delivery address are incorrect, we are
not liable for any items which have not been received.
You may specify a delivery address which is different from your
billing address, if, for example, you would like us to deliver the
Products directly to a friend, a relative, or to your place of work.
Delivery will be made as soon as possible and usually within 7 days
of receipt of your order. All delivery and dispatch timescales do
not include weekends or bank holidays.
Whilst we make every effort to deliver goods on the day we specify,
we cannot guarantee delivery on that day or accept liability for
deliveries made outside this timescale. This also applies to products
sent direct from our manufacturers. We cannot accept liability for
out of pocket expenses or other costs incurred due to failed or
Some postal addresses in Northern Ireland, some offshore islands
and some remote areas of Great Britain may not be covered by our
normal delivery services and so we may have to contact you to advise
you of extra postal charges.
If you do not receive Products ordered by you within 28 days of
the date on which you ordered them, we shall have no liability to
you unless you notify us by email at firstname.lastname@example.org of
the problem within 40 days of the date on which you ordered the
The majority of our products are despatched 1st Class Royal Mail.
If you have not received your items, you must check with your local
sorting office even if you have not received notification from your
postman that they are holding items for you.
In the event that we reproduce an item for you and subsequently
the original is returned as undelivered by Royal Mail, we reserve
the right to charge an administrative fee up to 100% of the sales
price of the reproduced product.
We reserve the right to wait up to 10 working days from the date
of despatch before taking further action regarding an undelivered